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Accessibility

Disability Rights Arizona (DRAZ) works to ensure that people with disabilities have access to public places in their communities. DRAZ’s work includes advocating that new construction of facilities be built within ADA accessibility standards, existing facilities remove barriers to access, and that public accommodations with brick-and-mortar stores and government agencies provide accessible mobile apps and websites.

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Woman takes a ramp to a lower level using a using a motorized wheelchair

Disability Rights Arizona (DRAZ) works to ensure that people with disabilities have access to public places in their communities. DRAZ’s work includes advocating that new construction of facilities be built within ADA accessibility standards, existing facilities remove barriers to access, and that public accommodations with brick-and-mortar stores and government agencies provide accessible mobile apps and websites.

DRAZ’s Civil Rights Team

DRAZ’s Civil Rights Team addresses the rights of people with disabilities to have full and equal access to state and local governmental services and businesses open to the public.  

The Civil Rights Team advocates for people with disabilities in a variety of ways, such as providing legal information and advice, direct client services, outreach, and training in the community on rights related to equal access. Here are some examples of when the Civil Rights Teams may provide direct services to people with disabilities:

  • A healthcare office does not have an accessible examination table for a person in a wheelchair.
  • A hotel that provides shuttle services from the airport to the hotel does not offer accessible shuttle services.  
  • A shopping complex does not have any wheelchair-accessible van parking.
  • A restaurant has only high-top tables which are inaccessible to some customers with disabilities.
  • A private preschool does not have any accessible playground equipment.
  • A stadium does not have a ticketing system that allows people to purchase seats in the accessible seating areas before those seats are released to the general public.
  • An individual with a reading disability is unable to access press releases from an elected official’s website because they are in a format that is not compatible with screen reading software. 
  • A homeless shelter does not have any accessible bathrooms. 
  • An individual who is blind is unable to use the mobile app to apply for a state government service because the website is inaccessible. 

Accessibility Rights at a Glance

People with disabilities have the right to:

  • Expect that newly constructed public accommodations and government buildings will be built consistent with the ADA Accessibility Guidelines.  
  • Expect that existing businesses open to the public will remove barriers that are easily accomplishable (e.g., install ramps, widen doorways, lower thresholds, change door hardware).
  • Expect that businesses open to the public who cannot remove barriers will provide alternative service (e.g. home delivery or curb service).
  • Expect that public accommodations with brick-and-mortar facilities will have accessible websites and mobile apps to access goods and services available to the public.
  • Expect that all state and local government offices will have websites and mobile apps that are accessible and usable by people with disabilities (e.g., access to learn about services, apply online for services, and deliver or obtain information from customer portals).  
  • Expect that they can purchase tickets to accessible seating in stadiums and other entertainment venues before the accessible seats are open to the general public.    

See our Get Help page if you need legal assistance because of lack of accessibility in public accommodations and government buildings or their websites.

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We are committed in providing accurate disability-related legal information and advice to more individuals who need our services and assistance. In addition to limited legal representation, our goal is to provide efficient, streamlined services to educate people with disabilities and their family members on how to enforce their legal rights through self advocacy.

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