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Client Assistance Program & Vocational Rehabilitation

Disability Rights Arizona runs the Client Assistance Program (CAP). CAP is a federally-funded program authorized by the Rehabilitation Act of 1973. CAP is available to help people with disabilities understand their rights and responsibilities regarding Arizona’s vocational rehabilitation (VR) services. CAP advocates can help clients and applicants resolve disputes with VR about eligibility, employment goals, necessary vocational services, and case closure.

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Client Assistance Program

Disability Rights Arizona runs the Client Assistance Program (CAP). CAP is a federally-funded program authorized by the Rehabilitation Act of 1973. CAP is available to help people with disabilities understand their rights and responsibilities regarding Arizona’s vocational rehabilitation (VR) services. CAP advocates can help clients and applicants resolve disputes with VR about eligibility, employment goals, necessary vocational services, and case closure.

CAP@DRAZ

The Client Assistance Program at Disability Rights Arizona (CAP@DRAZ) believes people with disabilities have the right to work at a job of their choice that pays them at least minimum wage. This work should be in an integrated workplace including co-workers with and without disabilities and provide opportunities to advance. This is called Competitive Integrated Employment (CIE). 

CAP@DRAZ works to help applicants and clients obtain VR services that meet their unique needs and lead to CIE based on an Individualized Plan for Employment they created. This may include working full or part-time, working for an employer or becoming self-employed, or working with supports, such as a job coach. 

CAP@DRAZ Resources

CAP@DRAZ provides disability-related legal information, advice, and in selected cases, direct advocacy services and representation to applicants and clients. Here are some examples of when CAP@DRAZ may assist clients and prospective clients of the state VR agency:    

  • VR finds an applicant ineligible for services.
  • VR requires an applicant or client to get unnecessary evaluations.
  • The VR counselor disagrees with the client’s chosen employment goal.
  • VR does not provide the amount or type of VR services that the client needs to reach their employment goal.
  • VR does not provide necessary auxiliary aids or services or reasonable accommodations the client needs to participate in VR services.
  • VR denies, delays, reduces, or stops a VR service.
  • VR closes the client’s case before they reach their employment goal. 
  • VR will not approve a Post Employment Service that a former client needs to maintain their job.  

CAP@DRAZ also provides information on employment protections under the Americans with Disabilities Act (ADA) and advocates for system changes and improvements in VR services and policies that benefit VR clients and applicants. 

VR Rights at a Glance

VR clients and applicants have the right to:

  • Make informed decisions about their employment goal, services, and providers.
  • Develop and write their Individualized Plan for Employment (IPE) with their VR counselor.
  • Receive timely services listed in the IPE.
  • Receive necessary accommodations and effective communication in the VR process.
  • Receive notice of adverse decisions about eligibility, services, and case closure.
  • Have access to procedures to appeal a decision, such as administrative review, mediation, and fair hearing.   

See our Get Help page if you need advocacy or legal assistance related to you or your VR rights.

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We are committed in providing accurate disability-related legal information and advice to more individuals who need our services and assistance. In addition to limited legal representation, our goal is to provide efficient, streamlined services to educate people with disabilities and their family members on how to enforce their legal rights through self advocacy.

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